Redressal of Complaints/Grievances:

Welcome to the Reliance Money Grievance Redressal Policy Section. We value your relationship and your satisfaction is important to us.

If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way.

Click here for FAQs.

For any other queries/ complaints, please feel free to contact us through the below mentioned channels:

Level 1

For any queries / requests & complaints, you may access any of the customer service channels mentioned below:

  1. Email us at: customercare@reliancecommercialfinance.com. Please note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).
  2. Call Centre: Please call us on 022-39484900, 044-30787400 between 10:00 am - 7:00 pm (Except Sunday & public holidays)
  3. Walk in to a branch: Click here for the branch locator

Level 2

If the resolution provided at Level 1 does not meet your expectations, you can approach our ‘Head - Customer Service’ through any of our access channels mentioned below. Please share the previous Complaint Number/ Service Request Number while accessing these channels.

Head - Customer Service

Email Id: - rcfl.escalations@relianceada.com.
Please note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).

Write to us:

रिलायंस कमर्शियल फाइनेंस लिमिटेड.
रिलायंस सेंटर,
6th फ्लोर, साउथ विंग,
ऑफ वेस्टर्न एक्सप्रेस हाईवे,
सांताक्रूज ईस्ट, मुंबई - 400055.

Level 3

If the resolution provided at level 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below. Please share the previous Service Request Number/ Complaint Number while accessing these channels.

Details of Principal Nodal Officer:

Mr. Sachin Bora,
Email Id: - rcfl.nodalofficer@relianceada.com.
Please note; for effective and faster resolution do not forget to mention your Loan Account Number (LAN).

Write to us:

Principal Nodal Officer,
रिलायंस कमर्शियल फाइनेंस लिमिटेड
रिलायंस सेंटर,
6th फ्लोर, साउथ विंग,
ऑफ वेस्टर्न एक्सप्रेस हाईवे,
सांताक्रूज ईस्ट, मुंबई - 400055.

Level 4

If the concern/dispute is not redressed within a period of one month, you may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI (Mumbai Regional Office), as required vide RBI Circular DNBR.PD.CC.No 091/03.10.001/2017-18 dated February 23, 2018.

क्र.सं Centre Address of the Office of NBFC Ombudsman Area of Operation
1. चेन्नई C/o Reserve Bank of India Fort Glacis, Chennai 600001

STD Code: 044
Tel No: 25395964
Fax No. 25395488
Tamil Nadu, Andaman & Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
2. मुंबई C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400008 Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
3. New Delhi C/o Reserve Bank of India Sansad Marg, New Delhi – 110001

STD Code: 011
Tel No. 23724856
Fax No. 23725218
Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh, Rajasthan and State of Jammu and Kashmir
4. कोलकाता C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata – 700001

STD Code: 033
Tel No. 22304982
Fax No. 22305899
West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand